Jyotishvani

PRIVACY POLICY

Prarabdh Jyotishvanii Private Limited

Last Updated: 09-11-2025

This Privacy Policy describes how Prarabdh Jyotishvanii Private Limited (“Company”, “we”, “our”, “us”) collects, uses, processes, stores, and protects your personal information when you use:

• Our Website: jyotishvanii.com

• Our Applications: Jyotishvanii & Jyotishvanii Astrologers

• Any services, features, or tools offered through our platform

By using our services, you consent to the practices described in this policy.

1. DEFINITIONS

“Personal Data” means any information that can identify an individual.

“Processing” means collecting, using, storing, modifying, or deleting data.

“User” refers to anyone using the customer app or website.

“Astrologer” refers to verified service providers on the platform.

“Services” include chat, audio call, video call, pooja bookings, product sales, gemstones, kundli services, etc.

2. INFORMATION WE COLLECT

We collect information in the following categories:

2.1 Personal Information

• Full name

• Gender

• Date of birth, time of birth, place of birth

• Email address

• Mobile number

• Address

• Location data

• Photographs / profile images

2.2 Sensitive Personal Data

This includes:

• Financial data (partial payment details, wallet data)

• Religious/astrological preferences

• Behavioral patterns through interaction

• Audio/video recordings (if enabled for call quality & dispute resolution)

2.3 Account & KYC Information (For Astrologers)

• Aadhaar/PAN or Government ID

• Bank details for payouts

• Profile verification photos

2.4 Communication Data

• Chat messages between user and astrologer

• Audio calls metadata (duration, time, participants)

• Video call metadata

• Call recordings (only if needed for safety, fraud prevention, or dispute resolution)

2.5 Payment & Transaction Data

• Transaction ID

• Order details

• Wallet recharge logs

• Purchase history (gemstones, pooja, consultations)

We DO NOT store full card numbers, UPI IDs, CVV, or PIN.

2.6 Technical Data

• Device information

• App version

• Crash logs

• Cookies

• Analytics data

3. HOW WE COLLECT DATA

3.1 Directly from You

When you register, update your profile, chat with astrologers, book services, or contact support.

3.2 Automatically

Through device sensors, analytics, cookies, SDKs, crash reports.

3.3 Through Astrologers

During consultations when they provide notes, reports, or analysis.

3.4 Through Third Parties

• Payment gateways

• SMS gateways

• Analytics services

• Advertising partners

4. HOW WE USE YOUR INFORMATION

Your data is used for the following purposes:

• Creating and managing accounts

• Providing astrology services (chat, voice, video, kundli)

• Processing orders and payments

• Handling pooja bookings and product deliveries

• Personalized recommendations

• Verifying astrologer identities

• Fraud detection and dispute resolution

• Customer support

• Improving platform performance

• Sending notifications, offers, reminders

We DO NOT use your data for any harmful or unauthorized purpose.

5. DATA SHARING

We may share your information only with:

5.1 Astrologers

Limited profile information is shared when you start a session.

5.2 Service Providers

• Payment processors

• Delivery partners

• SMS/email providers

• Cloud hosting companies

• IT security vendors

5.3 Legal Authorities

Only when required by law, investigation, or fraud prevention.

WE DO NOT sell or rent your personal data to anyone.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies, SDKs, and analytics tools to:

• Improve functionality

• Measure performance

• Personalize your experience

• Detect misuse

You can disable cookies from browser settings.

7. DATA RETENTION

We retain your data only as long as:

• Required to provide services

• Required by law

• Required for dispute resolution

You may request deletion anytime.

8. USER RIGHTS

You have the right to:

• Access your data

• Correct your data

• Delete your account

• Withdraw consent

• Opt-out of promotional messages

To exercise these rights, contact:

Email: Jyotishvanii24@gmail.com

9. CHILDREN’S PRIVACY

Our services are NOT intended for anyone under the age of 13.

If a minor’s data is identified, it will be deleted immediately.

10. DATA SECURITY

We use secure measures including:

• SSL encryption

• Secure servers

• Access controls

• Suspicious activity monitoring

• Encrypted storage systems

11. THIRD-PARTY LINKS

Our platform may contain third‑party links.

We are not responsible for their privacy practices.

12. INTERNATIONAL DATA TRANSFER

Your data may be stored or processed outside India in secure data centers.

13. COMPLIANCE

We follow:

• Information Technology Act, 2000

• Indian Data Protection Board guidelines

• Global best practices

14. GRIEVANCE OFFICER

Name: Grievance Officer

Email: Jyotishvanii24@gmail.com

Address: B-22 Vasant Vihar, Talab Tillo, Jammu – 180002

15. CONTACT US

Prarabdh Jyotishvanii Private Limited

B-22 Vasant Vihar, Talab Tillo, Jammu, 180002

Email: Jyotishvanii24@gmail.com